Why should I outsource my billing to
Healthcare Billing
Services?
The answer is simple, it makes good financial sense. Medical
practices are faced with the same rising costs that every
other business must contend with taxes, benefits,
absenteeism, vacation, sick leave and interrupted
production. Healthcare Billing Services handles all your billing operations,
allowing you to not only cut costs and improve productivity
but, more importantly, to allow you to do what you have
spent your life studying to do: focus your attention on
caring for your patients instead of worrying if your charges
are going out. Healthcare Billing Services takes on that worry so you don’t have
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How does our information get to Healthcare Billing
Services?
Healthcare Billing Services will arrange to gather your information from your
office in a manner that best suits your needs. We can
arrange to pick up your data via route pick up, DHL delivery
methods (which we will coordinate with your office at our
expense) or by mail delivery or facsimile. We work with your
office and your schedule to arrange the most efficient means
of getting your information to us from your office.
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What set up charges are involved in outsourcing my billing
to Healthcare Billing Services?
Absolutely none. Healthcare Billing Services will set up your
database with CPT codes, ICD-9 codes, CMS 1500 forms,
insurance companies and addresses, provider numbers, UPIN
numbers, NPI numbers, and anything else needed to fulfill
billing operations. All this is included in our service.
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How long does it take for Healthcare Billing Services to set
up my database and begin handling all my billing operations?
Healthcare Billing Services begins work immediately. You supply us with your
CPT
codes and charge amounts, your provider numbers, practice
information and we begin to set up your database right away.
The faster you get us the information, the faster we are
sending out your claims. Healthcare Billing Services will file all the paperwork
necessary to begin electronic filing to all payers on your
behalf. This usually takes from 1 to 4 weeks depending on
the payer. In the meantime, Healthcare Billing Services will file claims to paper
so we can avoid any interruption in your revenue flow. After
all, if you don’t get paid then we don’t get paid.
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Does Healthcare Billing Services handle my checks and
payments?
No. All of your payments will come directly to wherever they
are coming now and will remain in your control. Healthcare Billing Services will
post payments from copies of checks and EOBs that you supply
to us so no one but you touches your money.
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Are there any hidden or extra charges for Healthcare
Billing Services to handle my account?
No. Healthcare Billing Services does not charge any hidden or extra fees to handle
all aspects of your billing operations. We do not charge set
up fees, route fees, postage fees, long distance fees,
statement fees, electronic filing fees, or patient statement
fees. You will be sent a monthly invoice for our services
which is based on a percentage of revenue collected as
outlined and agreed upon in our billing contract.
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How are patient inquiries handled by Healthcare Billing
Services?
Healthcare Billing Services handles all patient questions from our office. Your
patients will be able to contact us directly with any
questions or concerns that they may have regarding billing
issues. Patients who contact your office should be directed
to Healthcare Billing Services to address any of their billing questions or needs.
Patients who contact our office with questions other than
billing or account related issues will be courteously and
professionally referred to your office with the contact
information that you have provided to us.
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How does Healthcare Billing Services handle delinquent
accounts?
Healthcare Billing Services reviews all patient accounts monthly to be sure they
are up to date. If Healthcare Billing Services identifies delinquent accounts or
accounts that have violated payment arrangements we will
forward a list of those patients to your office for review
and decision. Healthcare Billing Services will never release an account to any
outside collection agency without your approval. These are
your patients and you make the decisions. Healthcare Billing Services will never
take any action to upset or alienate any of your patients.
Remember Healthcare Billing Services works for you not the other way around.
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How does Healthcare Billing Services handle follow up on my
accounts receivable?
Healthcare Billing Services takes a proactive and multi-faceted approach addressing
your outstanding accounts receivable. We know that sometimes
even clean claims will be denied by payers for a variety of
reasons. Healthcare Billing Services will review all outgoing claims for accuracy
of patient demographics, insurance information, and CPT and
ICD-9 codes. We review electronic batch reports daily for
accepted batches and individual claim acceptance reports.
Healthcare Billing Services will work denials as soon as they come in for faster
responses from payers. Healthcare Billing Services will run monthly aging reports
for primary, secondary, and tertiary claims still
outstanding to make sure that your revenue is at its highest
level possible. Healthcare Billing Services will make sure that your money is in
your bank account and not sitting on a report.
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